Public Relations / Guest Services / Marketing Positions

Public Relations / Guest Services / Marketing Positions

Program and Grant Impact Researcher
The Adler Planetarium
Chicago, Illinois, USA

(a full-time temporary exempt position)

The Adler Planetarium, Chicago, IL is seeking a Program and Grant Impact Researcher to plan and carry out assessments, evaluations and other studies, including assessing audience understandings of science content, audience motivations and the impacts of programs in the school community. This position will be responsible for understanding the state of the art in program evaluation in the museum field and advancing Adler’s position as a leader in museum impact research. This position will report to the Associate VP for Visitor Experience and Learning from September, 2010 to January, 2012, with possibility of continuation pending grants.

Duties and Responsibilities:

Research, plan, develop, implement and collect data and analyze evaluations;
Write and present findings to the museum research community;
Compile evaluation and assessment reports for the Adler and for grant applications;
Present research findings at conferences;
Ensure that research is in compliance with standards and within guidelines for human subjects research.

Education and Experience:

Master’s Degree in Education, Learning Science, Statistics or another research field;
a Ph.D. in a field requiring qualitative and quantitative research methodology is preferred;
One to three years of experience with design, implementation and evaluation of science education projects and/or research in multiple learning environments;
Knowledge of grant and report writing;
Familiarity with qualitative research methodologies and the ability to creatively design a robust evaluation scheme;
Knowledge of data analysis packages appropriate for education research such as SPSS.
This position requires excellent writing, analytical, organizational, presentation and team building skills.

To apply for this position, please email a cover letter, resume and salary history to:

Marguerite E. Dawson
Director of Human Resources
Email address: hr-SeniorResearcher@adlerplanetarium.org
Telephone: 312.322.0591

EEO

Please reference museum-employment.com when applying for this job.
This job posted by MERC from September 1 through December 1.

Guest Services Manager
Cradle of Aviation
Garden City, New York, USA

Job Description:
Reporting to the Director of Museum Operations, this full-time position is responsible for the day-to-day operation of the museum’s guest services. The work schedule for this position is Tuesday through Saturdays.

Job Responsibilities:
The Guest Services Manager will supervise museum admissions, ticketing kiosks and floor staff to insure a superior visitor experience. The Guest Service Manager will ensure excellent customer service by focusing attention on key performance indicators, and not only help the customer have a good experience, but to offer them an experience that exceeds their expectations. The Guest Service Manager will generally have to: Know our product and services back to front; Demonstrate Quality Communication skills; anticipate Guest Needs, organization and over see museum floor; crowd control and diffusing situations in a diplomatic manner.

Requirements:

Bachelor's Degree with course work in business or arts administration preferred but not required. Three years of related customer service work experience including at least two years of supervisory experience; or an equivalent combination of education, training and experience.
Solid computer skills; knowledge of ticketing point of sales systems highly desirable.
Knowledge of visitor service principles, practices, and procedures; knowledge of museums and/or leisure audiences preferred.
Ability to train, direct, supervise, evaluate, and motivate staff.
Ability to make executive decisions at time sensitive moments; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities.
Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues.
Must be available to work weekends, this position’s regular schedule is Tuesday – Saturday, depending on the demands of workload and scheduled events.

Benefits:
Vacation, sick, personal days provided, Group Health plan available

Salary:
Starting at $40,000 depending on experience

Other Information:
Qualified candidates are required to submit a letter of interest, current resume, and personal references to:

Jennifer Baxmeyer
1 Davis Avenue
Garden City NY 11530
jbaxmeyer@cradleofaviation.org

Please reference museum-employment.com when applying for this job.
This job posted by MERC from July 27 through October 26.

Guest Services Manager
San Francisco Botanical Garden Society
San Francisco, California, USA

The San Francisco Botanical Garden Society is a non-profit organization dedicated to supporting the San Francisco Botanical Garden, an extraordinary 55-acre public garden featuring over 8,000 varieties of plants from around the world. The Society helps ensure that the Garden, located in San Francisco’s Golden Gate Park, remains the Bay Area’s premier public botanical garden, outdoor classroom and urban sanctuary. The Society supports educational and interpretive programs; garden improvements; and the Helen Crocker Russell Library, Northern California’s most comprehensive horticultural library. For more information, please visit www.sfbotanicalgarden.org.

Position Summary:

Reporting to the Director of Finance, this position is responsible for the day-to-day operation of the SF Botanical Garden guest services, exhibits and events. The Guest Services Manager will respond to constantly changing operational needs by supervising staff in providing excellent customer service and marketing and communications functions. This position will supervise at minimum two guest services staff and be the point person for operations of our two ticketing kiosks.

Staffing areas and duties include, but are not limited to: guest services (hosts, group entry facilitation) exhibit facilitation or special events. Must be available to work weekends: the schedule for this position requires Monday and Tuesday as off days, work week is from Wed – Sun.

As assigned, staff will assist in special event after-hours operation in the aforementioned areas.

Responsibilities:

This is a start up project, growing our front of house ticketing operations from the ground up. The Guest Services manger will be responsible for the genesis of our operational guidelines and set in place policies
Develop, implement and maintain procedures for admission ticketing system. Including working with the Finance and IT Assistant to ensure terminal set-up, reliable operability, maintenance and periodic updates to the admissions software and hardware to facilitate ticketing and reporting needs.
Lead the daily operations of admissions kiosk with a focus on customer service, organization and efficiency ensuring visitors are attended to professionally and promptly.
Schedule, train, and supervise Guest Services Associates, ensuring adherence to admission procedures, outgoing information is current and accurate, daily register is balanced, check by Security and secured until the next business day then transmitted to the Finance Office.
Maintain a well-informed, working knowledge of the exhibitions and services available in the Garden for ongoing training of guest service staff and the general public.
Serve as an advocate for the visitor while simultaneously promoting the welfare of the Garden; communicate with a variety of visitors with diverse interest and abilities to ensure a positive Garden experience; resolve visitor concerns and complaints to their satisfaction and the Garden’s.
Work with Marketing and Education as school/group tours are scheduled to ensure proper invoicing, timely payments and processing; input and process of sales income; work with the Director of Finance to ensure payment policies and procedures are followed, and record keeping is accurate and timely to maintain financial and data integrity.
Generate monthly visitor reports for Marketing and Development/Membership including details such as total number of visitors, how they heard about the Garden, area of origin, etc.
Generate monthly reports for Finance Office to reconcile activity as needed for financial statements.
Assist in preparing the annual Guest Services department budget and monitor approved budget following fiscal procedures.
Assist Director of Finance in hiring, evaluating, and terminating guest services staff and volunteers.
Assist with the implementation and enforcement of Garden standard protocol for admission kiosks.
Participate in appropriate committee activities such as attending staff meetings and providing administrative support as needed.
Implement and maintain Americans with Disabilities Act (ADA) requirements, way finding signage, and identification badges for all staff.
Network with other Museums Guest Services personal and applicable local organizations.
Perform other duties from time-to-time.

Requirements:

Bachelor's Degree with course work in business or arts administration preferred. Three years of related customer service work experience including at least two years of supervisory experience; or an equivalent combination of education, training and experience.
Solid computer skills; knowledge of ticketing point of sales systems highly desirable.
Knowledge of visitor service principles, practices, and procedures; knowledge of gardens and/or leisure audiences preferred.
Knowledge of financial record-keeping practices and procedures; ability to type numeric entries using ten key and make basic calculations accurately; excellent business math skills.
Ability to develop and implement effective initiatives and strategies to ensure consistent excellent customer service in all areas of the public Garden.
Ability to understand and implement the Garden and Society’s mission, activities, services and programs; interpret Garden policies and procedures for the visitor; suggest solutions and initiatives to refine policies and systems.
Ability to train, direct, supervise, evaluate, and motivate staff.
Ability to work in fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities.
Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues.
Ability to work some weekends, holidays and special event hours.
Ability to lift up to 30 pounds.

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups or individuals.
Foreign language skills highly desirable

Salary Range

$35,000-50,000 depending on experience

Qualified candidates are required to submit a letter of interest, current resume, and personal references to:

Guest Services Manager Job Search
1260 9th Avenue
San Francisco, CA 94122
Fax (415) 564-3901 or email rlucier@sfbotanicalgarden.org

The San Francisco Botanical Garden Society is an Equal Opportunity Employer.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from June 29 through September 30.

The last update to this page was 9-1-10.

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