• Define and implement opening and closing procedures for building and park; train staff as needed on those procedures.
• Direct after hours building access policies for staff, volunteers, Board of Directors, and independent contractors (such as cleaning crew or TI contractors).
• Supervise Facilities Supervisor.
• Assess and monitor Museum security needs.  Manage Museum security contractor.
• Oversee phone system vendor, monitor phone system for functionality and repair needs.
• Lead all IT activity for the Museum and IT vendor contract.
• Manage Parking Administration: Ace Parking daily parking operations and event valet services; and point of contact for daily operational issues.
• Administer café and retail vendor contracts, maintain relationships with café and retail managers and staff.
• Liaise as-needed with Events & Rental Coordinator to assess needs, issues and parameters associated with rental events.
• Hire and manage contractor and crew for building improvements and ancillary exhibition construction.

Visitor Experience

• Supervise Visitor Services Coordinator.
• Determine daily building readiness to open and operate safely.
• Serve as primary point of contact for all front-of-house staff regarding day to day operations.
• Respond to high level visitor questions and needs.
• Determine and implement childproofing needs.

Exhibition and Studio Maintenance and Planning

• Supervise Exhibition and Programs Technician.
• Determine crew needs for on-going and major maintenance; hire additional temporary crew as needed.

Additional Duties as Required

QUALIFICATIONS

Education: Bachelor of Arts/Bachelor of Science in related area of study required. 
 
Experience: A minimum of five years of management or operations experience, preferably in the museum or other cultural institutions.  Must be committed, and sensitive, to working with children.  The ability to deal with the public in a manner which shows sensitivity, tact, and professionalism is essential.  Must be a self-starter, able to make decisions, multi-task and prioritize.  Demonstrates stability of performance under pressure and uses good judgment in making decisions.  Excellent administrative and management skills working with both staff and the public.  Demonstrate commitment and flexibility at all times in order to ensure high quality service.  Bilingual a plus.  Proficiency in Microsoft Word, Excel, Power Point, and Outlook. 
 
Please email cover letter and resume to jobs@thinkplaycreate.org

Please reference museum-employment.com when applying for this job.
This job posted by MERC from June 24 through September 25.



Assistant Manager/Business Analyst – Visitor Services
Solomon R. Guggenheim Museum
New York, New York, USA

The Solomon R. Guggenheim Museum is seeking an Assistant Manager/Business Analyst – Visitor Services.

Founded in 1937, the Solomon R. Guggenheim Foundation is dedicated to promoting the understanding and appreciation of art, architecture, and other manifestations of visual culture, primarily of the modern and contemporary periods. The Guggenheim realizes this mission through exceptional exhibitions, education programs, research initiatives, and publications. The Guggenheim strives to engage and educate an increasingly diverse international audience through its unique network of museums and partnerships. With nearly three million annual visitors worldwide, the Guggenheim and its network is one of the most visited cultural institutions in the world.

Supervisory Responsibilities:

This position will assist with the supervision of volunteers.

Key Responsibilities:

Reporting/Finance:

• Assist Director of VS with VS annual report.
• Assist Director of VS with annual budgets, projections and other related areas of reporting.
• Prepare financial reporting and analysis on daily attendance and revenue; distribute to Senior Management daily, weekly and quarterly.
• Maintain monthly VS expense budget recording all payments made by VS department and identifying significant variances.
• Prepare check requests to be sent to Finance for payments to vendors.
• With Director of VS, perform analysis including benchmarking to support decision-making processes with Senior Management (i.e. FTE analysis).

Survey Management and Analysis:

• Management, analysis, & scheduling of daily Visitor Surveys.
• Provide 3 annual end of exhibition survey reports.
• Provide visitor survey semiannual and annual reports.
• Introduce new surveys to address specific needs including retail store surveys, food services and on-line surveys.
• Maintain and enhance programs for tracking and responding to visitor feedback.

Volunteer Supervision:

• Work with Volunteer Coordinator in Education to properly staff Information Desk with volunteer coverage; interview all potential Information Desk volunteers before placement.
• Co-ordinate Information Desk volunteer schedule on an exhibition-to-exhibition basis.
• Prepare exhibition materials/newsletters for Information Desk volunteers for each exhibition.
• Oversee and coordinate 3 annual Volunteer meetings prior to openings of major exhibitions.

General:

• With Manager of VS Operations, develop and implement policies and programs aimed at providing superior customer service.
• Assist VS Operations Manager with organization and training of staff in membership sales and on-going customer service training.
• Point person in VS to work with marketing manager on admission promotions, new incentives and discounts.
• Coordinate with on site Antenna Audio Operations Manager on day to day operations.
• Assist with Dunbar Manager on Duty team; receive OP Fund cash from Dunbar once or twice weekly and break up for VS and Retail; provide back-up for other Managers when not on primary duty.
• Perform daily cash drop preparation for delivery to bank once or twice weekly; this includes counting all cash and check bags dropped by VS, Retail and Education and appropriately preparing deposit for pick-up by Dunbar.
• In conjunction with VS Operations Manager and VS Coordinator, monitor all public information, including signage, phone tree, website, Guggenheim Guide and other publications for accuracy and effectiveness; oversee inventory at admission, information and membership desks and project inventory of Guggenheim Guides needed for upcoming exhibitions.
• Undertake special projects as directed by Director of VS.
• Assist with other related duties as needed.

Qualifications and Requirements:

• BA/MBA degree in Arts or Business.
• Minimum of 3-5 years of experience in budgeting and analysis,
• Experience in a museum/not-for profit environment with customer service a plus.
• Strong organizational and analytical skills are a must.
• Strong communication, quantitative and problem-solving skills are required.
• Ability to create presentation materials for internal and external use is required.
• Proficiency in Microsoft Excel is a must; VISTA and Survey Monkey knowledge is preferred.
• Ability to work as a team as well as independently is critical.
• Ability to multi task and prioritize is required.

The Guggenheim offers a competitive salary and excellent medical, dental, life, disability and pension plan coverage. Our staff also enjoys generous vacation, sick leave and personal days, access to a variety of cultural institutions, discounts to museum stores and a stimulating and collegial work environment.

Qualified applicants please send your resume and cover letter, including salary expectations, to employment@guggenheim.org. Indicate the job title “Assistant Manager/Business Analyst – Visitor Services” in the subject line. Only those applicants who meet our requirements for this position will be contacted.

The Solomon R. Guggenheim Foundation is an equal opportunity employer.

Please reference museum-employment.com when applying for this job.
This job posted by MERC from June 20 through September 21.



The last update to this page was 7-17-08.



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